Shipping Policy

At Snugglepaw, we offer free worldwide shipping, including to the United States, Canada, and the United Kingdom. No minimum purchase is required.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. During this time, we prepare and pack your order for dispatch.

Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Times

After dispatch, estimated delivery is 4–8 business days, depending on your location.

Processing and shipping times are separate. The estimated total time from placing your order to receiving it is 5–11 business days.

These timeframes are estimates, not guaranteed delivery dates.

Shipping Costs

Standard shipping is free for all orders, including packs and bundles.

Shipping Information

Please provide a complete and accurate delivery address, including your apartment or unit number, postal code, and contact details where applicable.

If you notice an error in your shipping address, email infosnugglepaw@use.startmail.com as soon as possible with your order number and the correct information. We will do our best to update your details before dispatch, but changes may not be possible once your order has shipped.

Delivery Delays

Delivery may occasionally take longer due to customs inspections, public holidays, severe weather, high shipping volumes, or carrier disruptions.

If your order has not arrived within the estimated delivery timeframe, contact us at infosnugglepaw@use.startmail.com. We will help investigate the delay and provide any available updates.

Delivery delays do not affect your rights under applicable consumer law.

International Shipping and Customs

International orders may be subject to customs clearance, which can affect delivery times.

Free shipping refers to transportation charges and does not, by itself, mean that import duties or taxes are included. Any applicable duties or taxes collected by Snugglepaw will be displayed at checkout. If you are unsure whether additional import charges may apply to your destination, please contact us before ordering.

Lost, Damaged, or Incorrect Deliveries

If your order appears to be lost, arrives damaged, or contains an incorrect item, please email infosnugglepaw@use.startmail.com with your order number and a description of the issue. Where possible, include photos of any damage or incorrect items.

We will investigate and arrange an appropriate solution. If a return is necessary because the product is damaged, defective, or incorrect, we will cover the necessary return shipping costs.

If tracking shows your order as delivered but you have not received it, check with household members, neighbors, or your building’s reception, then contact us for assistance.

Returns

For information about returning a delivered order, please refer to our Return and Refund Policy. Return instructions and the return address are provided by email.

Contact Us

For shipping or delivery questions, please contact:

Snugglepaw
Email: infosnugglepaw@use.startmail.com