Return and Refund Policy

At Snugglepaw, we offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for our voluntary 30-day return policy, your item must be in perfect condition and in its original packaging. You will also need your order number or proof of purchase.

We accept returns of packs and bundles. For a full refund of a pack or bundle, please return all included items.

These conditions do not limit your statutory rights regarding defective products or your applicable cancellation rights.

How to Request a Return

Contact us at infosnugglepaw@use.startmail.com with your order number and the items you wish to return.

We will provide the return instructions and return address by email. Please contact us before sending your return so we can guide you through the process. Do not send your purchase back to the manufacturer.

Return Shipping Costs

If you return an item because you changed your mind or did not like it, you are responsible for the return shipping costs.

If your item arrives defective, damaged, or incorrect, Snugglepaw will cover the necessary return shipping costs.

We recommend using a tracked shipping service and keeping your proof of postage.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us if an item is defective, damaged, or incorrect.

Email infosnugglepaw@use.startmail.com with your order number and a description of the problem. Where possible, include photos to help us resolve the issue promptly.

We will arrange an appropriate solution, such as a replacement or refund, in accordance with your applicable consumer rights. The original-packaging and perfect-condition requirements do not apply to claims involving defective or damaged products.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

Approved refunds are processed within 1–2 business days and issued to your original payment method. After processing, it may take up to 15 days for the funds to appear in your account, depending on your bank or payment provider.

These estimates do not extend any refund deadlines required by applicable law.

If your refund has not appeared after this period, please contact your bank or payment provider, then email us at infosnugglepaw@use.startmail.com for assistance.

European Union Customers

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise this right, notify us by email within that period.

Our voluntary return conditions do not restrict this right. You may inspect the product as you would in a store; however, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning. Your statutory rights concerning faulty goods remain unaffected. Your Europe

Contact

For return or refund questions, please email infosnugglepaw@use.startmail.com.