Contact Information

Have a question about our products or your order? We’re here to help you and your furry friend.

Business Name: Snugglepaw
Contact Person: Juan Balza
Email: infosnugglepaw@use.startmail.com
Location: Miami, Florida, United States

Customer Support Hours

Monday–Friday, 10:00 AM–5:00 PM, Miami local time (Eastern Time).

Response Time

We aim to respond within 24–48 business hours. Messages received outside our support hours will be addressed during the next business days.

Order Support

For questions about an existing order, please include your order number and the email address used at checkout.

If your item arrived damaged, defective, or incorrect, include a description of the issue and photos where possible.

Order Changes and Cancellations

Please contact us as soon as possible if you need to update your delivery address or cancel your order. Changes may not be possible once your order has shipped.

Returns and Refunds

To request a return or refund, email us with your order details. We will provide the return instructions and return address by email. Please do not send returns to our general contact location.